01279 755552

Privacy Policy


Welcome to the Kain Knight privacy policy.

Kain Knight respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how welook after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rightsand how the law protects you.

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

1. IMPORTANT INFORMATION AND WHO WE ARE Purpose of thisprivacy policy

This privacy policy aims to give you information on how Kain Knight collects and processes your personal

data through your use of this website, including any data you may provide through this website and through using our services.

This website is not intended for children, and we do not knowingly collect data relating to children through the website.

It is important that you read this privacy policy so that you are fully aware of how and why we are using your data. This privacy policysupplements other notices and privacy policies and is not intended to override them.


Kain Knight is the controller and responsible for your personal data (collectively referred to as “Kain Knight”, “we”, “us” or “our” in thisprivacy policy).

We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you haveany questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy managerusing the details set out below.

Contact details

If you have any questions about this privacy policy or our privacy practices, please contact our data privacy manager in the followingways:

Full name of legal entity: Kain Knight

Email address: e[email protected]

Postal address: Kain Knight, Bentfield Place, Bentfield Road, Stansted, CM24 8HL

Telephone number: 01279 755552

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority fordata protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approachthe ICO so please contact us in the first instance. 

Changes to the privacy policy and your duty to inform us of changes

We keep our privacy policy under regular review. This version was last updated on 24 May 2021.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal datachanges during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connectionsmay allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for theirprivacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.


Personal data, or personal information, means any information about an individual from which that person can be identified. It does notinclude data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birthand gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Financial Data includes bank account and payment card details.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could bederived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity.For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However,if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious orphilosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, andgenetic  and biometric data).  Nor do we collect any information about criminal convictions and offences. We may collect andprocess Special Categories of Personal Data if this is supplied to us under our terms of business with clients.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that datawhen requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide youwith goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is thecase at the time.


We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding withus by post, phone, email or otherwise.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Dataabout your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs andother similar technologies.


We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract, we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do notoverride those interests.

Where we need to comply with a legal obligation.

Please see the Glossary below to find out more about the types of lawful basis that we will rely on to process your personal data.

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent beforesending third party direct marketing communications to you via email or text message. You have the right to withdraw consent tomarketing at any time by contacting us.

Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal baseswe rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we areusing your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity Performance of a contract with you
(b) Contact
To process and deliver your order (a) Identity (a) Performance of a contract with you
including: (b) Contact (b) Necessary for our legitimate interests
(a) Manage payments, fees  and



(c) Financial

(to recover debts due to us)


(b)  Collect and recovermoney owed to us (d) Transaction


(e)       Marketing       and


To manage our relationship withyou which will include:


(a) Notifying you about changesto our terms or privacy policy


(b) Asking you to leave a review or take a survey

(a) Identity(b) Contact (c) Profile

(d)       Marketing       and


(a) Performance of a contract with you


(b) Necessary to comply with a legalobligation


(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you  to  partake  in  aprize draw, competition or complete a survey (a) Identity


(b) Contact

(a) Performance of a contract with you


(b) Necessary for our legitimate interests (to study how customers use ourproducts/services, to develop them andgrow our business)

To administer and protect ourbusiness and this website (including troubleshooting, data analysis, testing, system maintenance, support, reportingand hosting of data) (a) Identity


(b) Contact

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)


(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you andmeasure or understand theeffectiveness of the advertising weserve to you (a) Identity


(b) Contact

Necessary for our legitimate interests (to study how customers use ourproducts/services, to develop them, to grow our business and to inform our marketing strategy)

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it foranother reason and that reason is compatible with the original purpose. If you wish

to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us todo so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


We may share your personal data with the parties set out below for the purposes set out in the table [Purposes for which we will use yourpersonal data] above.

External Third Parties as set out in the Glossary.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, wemay seek to acquire other businesses or merge with them. If a change happens to our business, then the new ownersmay use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow ourthird-party service providers to use your personal data for their own purposes and only permit them to process  your  personal data  for  specified  purposes  and  in  accordance  with  our instructions.


We do not transfer your Personal Data outside of the European Economic Area (including the UK).


We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed inan unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractorsand other third parties who have a business need to know. They will only process your personal data on our instructions, and they aresubject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of abreach where we are legally required to do so.


How long will you use my personal data for?

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for thepurposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data,the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personaldata and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or otherrequirements.


Under certain circumstances, you have rights under data protection laws in relation to your personal data. See below Your LegalRights under Glossary for more information.

If you wish to exercise any of the rights set out above, please contact us.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge areasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your requestin these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personaldata (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any personwho has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request isparticularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the bestservice/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (bothpositive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personaldata for activities where our interests

are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtainfurther information about how we assess our legitimate interests against any potential impact on you in respect of specific activities bycontacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a partyor to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

THIRD PARTIES External Third Parties

Service providers acting as processors who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers whoprovide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the UnitedKingdom.


You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of thepersonal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data wehold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reasonfor us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfullyexercised your right to object to processing (see below), where we may have processed your information unlawfully or where we arerequired to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with yourrequest of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there issomething about your particular situation which makes you want to object to processing on this ground as you feel it impacts on yourfundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketingpurposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information whichoverride your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.

Where our use of the data is unlawful, but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims.

You have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect thelawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able toprovide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


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